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‎02-04-2024 02:31 AM

HP Recommended
Product: HP EliteBook 640 14 inch G9 Notebook PC (67W59AV)
Operating System: Microsoft Windows 11

In my personal laptop (HP elitebook 640 14inch G9) Camera was working fine, facial recognition was working fine as well. Suddenly it stopped working, I could not figure out if it's a Windows Update or not. So, I checked such as drivers in Device manager etc... Camera was in the hidden devices, but it did not work at all. Then, I did a restore as well. Then I could not see the Camera device in Hidden devices as well.

Then I started looking into more deeper level investigations. So, I checked the BIOS, in the Integrated devices list, the Camera is missing now.

I have another HP Elitebook (Using for my office work), in that BIOS I can clearly see that Integrated Camera listed there. So, I believe that has to be the same in my personal Laptop as well. Does anyone have any idea how could such an Integrated Device go out of BIOS as well?

FYI, I don't close the LID much even, so hard to think if it's a problem with the wiring as well.

Category:
1 REPLY 1

‎02-04-2024 03:07 AM - edited ‎02-04-2024 03:08 AM

HP Recommended
@MaxSabo wrote:

 in Device manager etc... Camera was in the hidden devices, but it did not work at all. Then, I did a restore as well. Then I could not see the Camera device in Hidden devices as well.

 

I assume the restore made use of the Cloud Recovery Client app and you reloaded the OS from the HP recovery partition

This should not have affected the bios but I could be mistaken.

 

The most recent BIOS is 01.09.02 and which can be downloaded here.

If you expand the revision history you will find that camera firmware is mentioned frequently. 

You might upgrade to that BIOS is you are using an older one.  Note that upgrading bios is dangerous.

 

You should run diagnostics first to verify memory and disk are good.

Tap the ESC key after powering on to run diagnostics. Do not allow any updates if disk or memory fail. If your system does not have BIOS diagnostics then get HP's UEFI diagnostics here.

Look for the phrase 'issues outside the OS', expand the '+'symbol and click the DOWNLOAD button.

 

Click here to check warranty
and
Click here for world-wide contact info

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