Integrated webcam driver for HP TrueVision HD needed

[1Truth]

So my webcam recently stopped working, I'm guessing after an update, as it was functioning not too long ago but, I always had it covered up unless I was using it which was very rarely.  I've tried every method given on this topic I've come across but to no avail.  It wasn't actually showing up in the device manager at first & then I discovered it was hidden for some reason, I tried to update the driver but it said it was up-to-date, then I tried uninstalling it(as there was no disable option) & rebooting it, as I was informed that this would make the com recognise the webcam wasn't operating & reinstall it again, but now it's not even hidden & I can't find the driver for it anywhere.  I have a HP Notebook 14 - bs which has a HP TrueVision HD camera integrated above the screen.  The camera isn't recognised in the settings section & it gives this error code which I've tried to resolve but the solution doesn't work for me.  There's no updates I've missed neither.  I've tried to find the drivers on this site for my model but they're not anywhere to be seen.... any advice would be great guys

[erico]

Hi @1Truth 

Try this one.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Drivers-for-HP-TrueVision-HD-Webcam-f...

HP Customer Support - Software and Driver Downloads 

[1Truth]

Hey Erico, thanks for the reply but I still didn't have any joy following the solution given on that thread, well the link for the windows 10 solution.  They recommended installing youcam & then using that to rediscover the webcam but when I installed it it had the same error message as if there's no cam installed on my laptop.  If I can just get the official driver for this integrated webcam I'm sure it would work but I can't find it anywhere, do you have any ideas where I can locate it?

[erico]

Hi @1Truth 

Is the camera visible in the Device Manager?

If this issue happened after a recent Windows Update, you have a few options to try:

1) Roll back to a restore point dated before the issue

2) remove the update dated just before the issue showed up.

[1Truth]

Hey, so there's nothing to see in the device manager anymore.  I've heard that there's a possibility it could have disconnected but I imagine that's quite unlikely.  As far as I've seen there's been no update to the integrated webcam for a while & I don't know exactly when it stopped working... There have been many windows updates recently but I haven't a clue which could've disabled the cam.  Why is it not possible to just reinstall the driver for it?  Surely that'd be the easiest solution

[erico]

The HP PC Hardware Diagnostics UEFI utility has a component test for the webcam. That is probably the best way to see if the webcam is still recognized as being present from a firmware perspective.

I just ran the test for my Spectre x360-13-ap00690nd ultrabook. It provided a pass ID result result and webcam serial number. The test is saved in the test logs that can be accessed in the main menu of the HP PC Hardware Diagnostics UEFI utility menu.

If the HP PC Hardware Diagnostics UEFI utility recognizes the webcam at the firmware level,  it is likely that a Windows update may have disabled it.

Have you read through the thread at the link below this line?

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Drivers-for-HP-TrueVision-HD-Webcam-f...