Is it true that HP don't have motherboard for HP Pavilion x360 - 13-u101nx?

[Raheelz]

Case number: [edited]

Product Description: HP Pavilion x360 - 13-u101nx

Product Number: Y5T90EA

Serial Number: [edited]

I called HP support and asked if they have a motherboard, the agent on the phone informed that they don't have a motherboard for this model in the company "HP"; I spoke to the supervisor but he gave me the same response and said "SORRY". Is it true that HP doesn't have the replacement parts of the products?

Where shall we go if we find any issue with our system after buying?

I will never buy HP in my life and will not recommend my friends to buy HP products if it's true that HP doesn't have a backup of spare parts !!!!

[BastianW]

You can use the Spart Part surfer here and once you found the required device you can order it on the spare part shop.

[Raheelz]

Motherboard is not available!

[banhien]

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@Raheelz wrote:

Motherboard is not available!

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@Raheelz  & @BastianW 

No, for new generation notebooks, HP does not use motherboard, HP uses System board which contains

     (a) Motherboard,

     (b) CPU / Processor

     (c) dGPU if available

     (d) New Windows license (you can't reuse old license)

Because all 4 (or 3) above components are on one piece of hardware called system board

Regards.

[Raheelz]

Thank you,

Ok I want my laptop to work normally 

Can HP help in this regard?

I already contacted HP earlier, and these are some details about my case 

Case number: [edited]

Product Description: HP Pavilion x360 - 13-u101nx

Product Number: Y5T90EA

Serial Number: [edited]

Please let me know if there is any solution to my case? Otherwise, I am not interested in reading and writing further.

I don't want to waste my time if HP has no solution to my problem!

[banhien]

@Raheelz 

Sorry, nearly all members on this forum are volunteers, we do not work for/in warranty area. You already have your case, please contact them directly.

Regards.