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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-13-2022 04:50 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Bought HP laptop here in Norway, 14s series, branded here as 14s-fq1006no (couldnt find the product from the serial number on the packaging). Have issues connecting to the Dell docking station WD15.  I suspect it has to do with USB-C port on laptop. On the online store specifications mentioned that USB C is USB-C 3.2 Gen1. 

When i connect docking station cable the light on the cable is not on. The mouse and keyboard are working through the docking station but not the monitor.

I wonder if there is remedy, or this docking station is just not compatible with the laptop hardware?

Category:
2 REPLIES 2

‎08-14-2022 10:31 AM

HP Recommended

When you are having isues with the display, does the notebook's display work?

 

Hold down the Windows key and tap the P key to choose the displays you want to use. 

The options in the menu you see should be:

PC Screen only

Duplicate

Extend

Second screen only

 

 


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‎08-15-2022 01:01 AM

HP Recommended

Have exchanged laptop on guarantee with the one that has Thunderbolt 4 USb-C. Monitors work fine through the docking station now.

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