Keyboard Spanish replace with Danish keyboard

[TorroxCosta2979]

I have a Danish friend, and she ordered/bought on internet a HP Omnibook 5 Flip 14. The laptop has a Spanish keybord, but she needs a Danish keyboard. What can she do to arrange it? The laptop is still in the box, and she is waiting for response.

[Hawks_Eye]

Hi @TorroxCosta2979 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thank you for sharing the details—it's great that the laptop is still in the box, which gives your friend a few clean options to move forward.

Since the HP Omnibook 5 Flip 14 was purchased with a Spanish keyboard layout but a Danish layout is needed, here are the most practical steps:

Options to resolve the keyboard layout mismatch:

Contact HP Sales or HP Store Support

• Reach out to HP Sales or the HP Store in your region (Denmark or the country of purchase).
• Explain the situation and request a keyboard layout exchange or replacement unit with a Danish keyboard.
• If the laptop was purchased from HP’s official store, they may offer a return or exchange depending on their return policy.

Replace the Internal Keyboard (If Needed)

• If an exchange isn’t possible and your friend prefers a built-in Danish layout:
  • Contact HP Parts or an authorized HP service provider to check availability of a Danish keyboard assembly for the Omnibook 5 Flip 14.
  • Replacing the keyboard typically requires disassembly and should be done by a qualified technician.

Since the laptop is still new and unused, contacting HP Sales or the original seller is the most straightforward and cleanest path. They’ll be best positioned to assist with a layout-correct replacement or exchange.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[TorroxCosta]

Is it possible that HP SAT Málaga can deliver a Danish/Nordic keyboard? I'm a computer technician, and can replace the keyboard.

[Pallipurath]

Hi @TorroxCosta,

Thank you for responding.

If you are looking to replace a Spanish keyboard with a Danish/Nordic one on an HP laptop, it's typically possible, especially if you're a computer technician comfortable with hardware replacements.

Replace the Internal Keyboard (If Needed)

• If an exchange isn’t possible and your friend prefers a built-in Danish layout:
• Contact HP Parts or an authorized HP service provider to check availability of a Danish keyboard assembly for the Omnibook 5 Flip 14.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[Pallipurath]

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[TorroxCosta]

I'm still waiting for serious answer for my question.