Keyboard impressions on screen

[JCWJ]

I received my new HP laptop a few days ago. Upon switching it on, I was surprised to see the impression of the laptop keyboard on the screen. It is a brand new laptop and there is a thin black fabric between the screen and keyboard, which makes me all the more surprised how the keyboard “shadow” can be imprinted on the screen.

I have tried reaching out to the HP customer service who are taking their own sweet time to get back to me. It has been more that their stipulated 48 hours. If this is the type of after purchase service I’m getting from HP, then I am utterly disappointed with HP and regret my decision to buy a HP laptop. 
I wonder how long more do I need to wait!

[Dilip_18]

Hi@JCWJ,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Keyboard impressions on screen with the HP Pavilion Aero 13.3 Inch Laptop PC. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!