06-13-2019 09:16 AM - edited 06-13-2019 10:14 AM
So essentially, my battery is not charging. There have been no recent hardware or software changes apart from the new Windows change update. My battery life was pretty good before today, with a full charge lasting anything between 3-5 hours depending upon the usage. Suddenly today, my laptop refuses to charge. I've tried uninstalling and updating battery drivers. I've tried running the system troubleshoot. The HP assistant hardware scan says my battery is okay. Randomly, the light where the charger chord is plugged will turn orange and the battery indicator will show it to be charging. This lasts for a couple of seconds only. Also, while the battery is stuck at 1%, it sometimes goes down to 0 only to come back up to 1 after a bit. I'm attaching my battery report. I really don't understand how this happened so suddenly. I've also tried using the windows troubleshooter which said my battery was fine and no issues were detected. Hope someone can help me out as soon as possible!
Edit: So it randomly starts charging for a few seconds. The last time this happened, the battery levels went down to 0%, it charged for a few seconds, battery levels came up to 1% and then back to plugged in not charging.
06-15-2019 04:21 PM
Thank you for posting on the HP Support Community.
- Did you try another charger?
- Does the notebook shut down immediately (right after you unplug the charger)?
- Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
1. Go to Start, search for Device Manager, and open this result.
2. Expand batteries.
3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
4. Shut down the computer.
5. Disconnect the charger.
6. Remove the battery.
7. Hold down the power button for 1 minute.
8. Insert the battery only.
9. Attempt to turn the battery on.
Hope this helps! Keep me posted for further assistance.
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