Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Laptop does not charge to 100%

HP Recommended
HP ENVY - 13
Microsoft Windows 10 (64-bit)

My laptop, HP ENVY - 13-aq1018nm (8NE83EA#BED) does not charge to 100% and it turns off at 15%. 


I tried draining battery till laptop turns off and charge battery back, but it stops at 73% - 90%. 

I also updated BIOS. 

I  did battery check and got these messages:


Battery Check: Primary - Replace (42)

Primary: Logic State - OK (0), Charge State - Blown Fuse (42)



I got the same problem few months ago, but draining battery and charging it back again few times probably helped and everything was fine, but this is not helping anymore.

What is wrong? What can I do?


HP Support Agent
HP Support Agent
2,762 2,761 101 135
Message 2 of 2
Flag Post
HP Recommended

Hi @Fiona_,


Welcome to the HP Support Community.  


Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation