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Fiona_
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Message 1 of 2
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Laptop does not charge to 100%

HP Recommended
HP ENVY - 13
Microsoft Windows 10 (64-bit)

My laptop, HP ENVY - 13-aq1018nm (8NE83EA#BED) does not charge to 100% and it turns off at 15%. 

 

I tried draining battery till laptop turns off and charge battery back, but it stops at 73% - 90%. 

I also updated BIOS. 

I  did battery check and got these messages:

 

Battery Check: Primary - Replace (42)

Primary: Logic State - OK (0), Charge State - Blown Fuse (42)

FAILURE ID: 68DMBL-9SFAJ8-GXGKHF-C6FV03

 

I got the same problem few months ago, but draining battery and charging it back again few times probably helped and everything was fine, but this is not helping anymore.

What is wrong? What can I do?

 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Fiona_,

,

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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