Laptop keyboard and touchpad not working

[Dony7]

Laptop keyboard and touchpad not working. Even I can't open the laptop. Can you please tell me how to escape from this... I can't open the windows... it's not accessible...

[A4Apollo]

Hey there! @Dony7, Thanks for stopping by the HP Support Forums! 

I understand keyboard and touchpad has stopped functioning on the laptop

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external keyboard or mouse? Does the issue persist?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try performing a hard reset on the PC.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Try updating the BIOS on the PC and check if it helps.

Update the BIOS using this link. Click Here

Note: As you have downgraded your PC to Windows 7 you might not be able to update the BIOS. Upgrade your PC to Windows 10 using the recovery kit.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Try the steps recommended below.

Go to Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)

Go to Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

Refer this article to further troubleshoot touchpad issues with your PC.

Also, refer this article to further troubleshoot keyboard issues with your PC.

Try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this helps! 

Have a pleasant weekend ahead! 🙂

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