-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Unanswered Topics - Notebook
- Laptop not running as it used to and unsure of the issue

Create an account on the HP Community to personalize your profile and ask a question

03-25-2021 05:52 AM
Hello,
I brought my laptop in May of 2019 for uni work, work I needed to do on my computer for my job, and for playing games.
I chose the laptop I wanted and needed very carefully. For a while, it worked as I would like. I was pleased with the fast speed of the start-up, how the programmes loaded, and how I could play sizeable games on platforms like Steam and Origin without issue.
In the last few months, I have noticed if I try to play games on the laptop now it gets very hot and the fans become very loud. I have removed games from my computer because of this in case they were causing damage, although I do not understand how they could. More recently the start-up and shut down time takes far longer than before, sometimes not shutting down at all unless forced.
I have followed advice I've been given to clear space on my computer, remove big programmes (which I do have the memory space for), and updated all the drivers I have been recommended from HP and any windows updates I can to ensure my PC is running smoothly.
I have been doing diagnostics checks through the HP windows app and I keep being told to calibrate my battery which I have tried to do and nothing changes.
I am concerned I need a new battery or fans but this is out of my area of knowledge.
Any help appreciated.
Thanks
J
