Laptop ports malfunctioning

[CCityKitty]

The USB, HDMI, and lightening ports on my device aren't working. When I plug something in there is no acknowledgement and I cannot use the port.

[Elohi_NR]

Hi @CCityKitty,

Welcome to the HP Support Community. 

I'd like to help!

Did you make any software or hardware changes on your PC?

Have you tried checking with different USB devices?

Please provide the product number of your PC to assist you better.

As you mentioned you see an exclamation mark on USB xHCI in device manager.

Try updating the BIOS on your PC and check if it helps.
 

Please try the steps recommended below.
 
1. Open Device Manager.
2. Expand category “Universal Serial Bus controllers”.
3. Double-click the “USB Root Hub” device, and click the Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)
4. Turn off the Allow the computer to turn off this device to save power option, and click  OK button.
 

1. 
   Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
   In Windows, search for and open Device Manager.
   The Device Manager window opens.
   Double-click Universal Serial Bus Controllers to expand the list.
   Right-click the first USB Root Hub in the list, then select Uninstall.
   Click OK to confirm.
   Continue uninstalling all USB Root Hubs listed.
   Close Device Manager and restart the computer.
   If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer's instructions.
   Reconnect the USB device that was having problems and test it to see if it works.
2.  
   Open Device Manager (Right-click on Windows Logo and Click Device Manager).
   Now find and expand Universal Serial Bus controllers. Now right-click on USB drivers and click Uninstall. Do this for all USB drivers one by one.
   Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
   Right-click on the battery icon and click Power Options.
   Click Change plan settings.
   Now click Change advanced power settings.
   Find and expand USB settings.
   Expand USB selective suspend settings and Disable both On battery and Plug-in settings.

Troubleshoot USB connection issues with your PC. Click here

If the issue still persists after trying out the steps. It is a hardware issue with your PC.

Please contact HP support for service options.

Keep me posted for further assistance.
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