Left Hinge on HP ENVY x360 Broken

[RNAGY111]

The left Hinge on my Hp Envy x360 is broken. I've never dropped my computer but when I opened it yesterday the left hinge fell off. A screw fell out and a piece of the computer is pushing against the screen. The laptop is out of warranty but I believe this a manufacturing Issue because the laptop was never dropped and has just been sitting on a desk.

How can I resolve this issue?

[praveenbv]

Hi@RNAGY111,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[RNAGY111 · Accepted solution]

Can you help me directly? 

You charge for phone support if the device is out of warranty.

[Dawsty]

Same issue. Told me user neglect. 7 mo. old not covered under warranty. Would fix it for $475.00😲

[als210]

Same exact thing happened to me just last week and it shattered my screen down in the bottom lefthand corner, also out of warranty. It's outrageous that an internal issue like this would not be covered. 

[RNAGY111]

Sorry to hear. Never buying another hp product.

[als210]

I've purchased HP products in the past and have never had a problem but I see tons of other threads on here about the same issue with this model from the past couple of years. Has anyone from HP contacted you about it since you posted?

[RNAGY111]

The issue was transferred to HP support but I haven’t heard anything back in a week.

[als210]

Ugh lovely...well good luck to you. A computer that cost nearly $1,000 should not just "fall apart" 😡

[Dawsty]

I've heard back from the same person over 6 time in the last 4 months that they have "escalated my issue" to the proper department. Never hear from the "proper department"