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‎09-13-2019 11:08 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

 My spectra 360 was working fine when it suddenly stopped charging. Once the battery died I am no longer able to restart my computer. When plug-in there are no light indicators I’ve tried different power cords different outlets and went through the self-help on the forum to no avail. After reading many articles it appears my motherboard has malfunctioned which is a known issue with HP  How do I get some assistance in order to solve this problem. This was a very expensive high-end computer that failed due to faulty hardware.

1 person had the same question
1 REPLY 1

‎09-16-2019 04:34 AM

HP Recommended

Hi @Todd71

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

1 person found this reply helpful
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