• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-30-2025 11:06 AM

HP Recommended

My HP Envy x360 2-in-1says the camera is blocked but it isn't. I don't have a F13 key nor any keys to turn off/on that I can ascertain. I've checked the camera settings, privacy and security settings, and removed USB devices and restarted. The device drivers say they are up to date.

Reply
2 REPLIES 2

‎06-30-2025 05:25 PM

HP Recommended

@Sthomas144 

 

It may have a lens cover (similar to a normal camera). Have you checked its lens cover yet ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
Was this reply helpful? Yes No

‎07-01-2025 07:29 AM

HP Recommended

There is no physical cover. Is there a Function key or something? I don't have an F13 nor do I have a key on the keyboard that appears to be for the camera. Next to F12 it PRT SC then the power power button and delete. Is there some other button to toggle a camera cover electronically?

 

I have tried all the help. I've done many restarts and checked all the settings. It says all my drivers are up to date. 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.