My HP keyboard not working after i changed the batteries

[Jazae4226]

I just changed the batteries on my keyboard and mow the keyboard won't work

[Echo_Lake]

@Jazae4226

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you using an external keyboard to connect to the all in one PC?
• When was the last time it worked fine?

Keep me posted for further assistance.

[Jazae4226]

Yes I'm using an external keyboard and it was working until i changed the batteries on the keyboard then it stopped working 

[Echo_Lake]

@Jazae4226

Thank you for posting back. 

Let's try this:

1. In Windows, search for and open Bluetooth and other devices settings.

   

2. Make sure Bluetooth is set to On.

3. If the keyboard is not listed, place it in discovery mode according to the instructions provided by the manufacturer, and then click Add Bluetooth or other device to pair it.

And, also use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

1. In Windows, search for and open Device Manager.

2. In the list of devices, select Mice and other pointing devices.

3. Right-click the keyboard, select Update driver, and then follow the instructions to install the updated driver.

   

4. Restart the computer to complete the installation of the updates.

Hope this helps! Keep me posted for further assistance.
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