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MichaelCJH
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My USB Type-C port not working

HP Spectre x360 Convertible 15-df0xxx
Microsoft Windows 10 (64-bit)

My computer have two USB Type-C ports and the corner USB Type-C port is not working, I don't know what happen but the device manager show that all the ports are normalAnnotation 2019-01-12 170120.jpg

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My USB Type-C port not working

Run the UEFI hardware diagnostic on the usb ports. Turn off tap esc as you power up then F2 then component tests and pick usb. You will need to insert a usb device in each port as it tests the hardware. 

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MichaelCJH
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My USB Type-C port not working

Not working! All the test result are passed but the port still not working
20190113_044712.jpg

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My USB Type-C port not working

Ok it is not a hardware issue. Right click on each usb "hub" in device manager select properties and events and look at the event log. You may want to try uninstalling each device from device manager, reboot and let the driver reload. This article has some good suggestions but ignore the part about downloading the TweakBit Driver Updater. You do not need that.

 

https://windowsreport.com/usb-not-working-windows-10/

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MichaelCJH
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My USB Type-C port not working

I try all the possible solution in the web page you sent me and it won't work:(

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My USB Type-C port not working

You might have to reinstall Windows. Apparently something is corrupted. 

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MichaelCJH
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My USB Type-C port not working

Shut down, unplug all the inserted devices, press and hold the power button for 30 seconds and then turn on the laptop to solve the problem I described.

mudkips
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My USB Type-C port not working

Hey there, Thanks for this solution - it worked for me, for about 10 minutes. Do you happen to know what could be causing the issue? Reliably, when I drain the power, the port works for around 10 minutes and then goes out again.

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Supermoto7
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My USB Type-C port not working

Thanks for posting this solution! Really weird problem though. @HP can you help us understand what might cause this so we can avoid it in the future?

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Kiwi1adventures
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My USB Type-C port not working

Thanks for the post.  Simple, no nonsense and it worked. I was getting really worried as both c ports stopped working and I needed my  HP USB-C Travel Docking Station. Really appreciate the share.  Have spent a few weeks off and on trying to address this and was really stressed out now that both had stopped.

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