01-12-2019 10:04 AM
My computer have two USB Type-C ports and the corner USB Type-C port is not working, I don't know what happen but the device manager show that all the ports are normal
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01-12-2019 03:46 PM
Run the UEFI hardware diagnostic on the usb ports. Turn off tap esc as you power up then F2 then component tests and pick usb. You will need to insert a usb device in each port as it tests the hardware.
01-13-2019 05:35 AM - edited 01-13-2019 05:40 AM
Ok it is not a hardware issue. Right click on each usb "hub" in device manager select properties and events and look at the event log. You may want to try uninstalling each device from device manager, reboot and let the driver reload. This article has some good suggestions but ignore the part about downloading the TweakBit Driver Updater. You do not need that.
01-15-2019 01:51 AM
Shut down, unplug all the inserted devices, press and hold the power button for 30 seconds and then turn on the laptop to solve the problem I described.
07-05-2019 07:22 AM
Hey there, Thanks for this solution - it worked for me, for about 10 minutes. Do you happen to know what could be causing the issue? Reliably, when I drain the power, the port works for around 10 minutes and then goes out again.
10-04-2019 02:17 PM - edited 10-04-2019 02:19 PM
Thanks for the post. Simple, no nonsense and it worked. I was getting really worried as both c ports stopped working and I needed my HP USB-C Travel Docking Station. Really appreciate the share. Have spent a few weeks off and on trying to address this and was really stressed out now that both had stopped.