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HP Recommended
14 bs- 100xx
Microsoft Windows 10 (64-bit)

Hi 

I have brought this laptop before 2 years it was working fine suddenly one day my laptop was warmer them normal temperature it was heating and the fan was fast then before 

Then i checked the task manager it was showing 100%disk usage but no background apps were running and it was heating near the touch pad and i could feel little vibration  and when i keep my ears next to the heating area i could hear some sound like screwing

 Then i reserted the laptop again the problem is orruring i have tried some solutions from your website but still the problem is orruring 

2 REPLIES 2
HP Recommended

Hi,

First, try running HP diagnostics at boot and see if there are any hardware problems (could be a problem with the drive).

Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

HP Recommended

I have did the 2 test what you have said here are the results

In the quick test :passed

In the extensive test:passed 

 

20200425_213926.jpg

20200425_213900.jpg

 my problem is still occuring its heating suddenly and lightly vibrating 

I didn't expect this from hp products 

I need a solution and its urgent sir 

So kindly help me with it

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