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‎03-24-2024 01:28 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ds1083cl
Operating System: Microsoft Windows 11

I have been dealing with a Bluetooth connection problem. I contacted Microsoft support and they did try on two different occasions to help, but they recommended that I ask for the downloads for the Bluetooth driver compatible with windows 11. The only one that is available through search is windows 10. I hope that this is the right board. It isn't a problem on Microsoft's end or any problem with any three of the Samsung earbuds I'm trying to connect(the blue tooth shows other devices, but when I click to add earbuds, it doesn't show. Microsoft said it was that I needed the drive download so that I could install it and I need it for Windows 11. Thank you in advance for those that can help. I've been at this for almost a week now.

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11 people had the same question
2 REPLIES 2

‎03-24-2024 02:31 PM

HP Recommended

The product specs for your notebook indicate that it comes with an Intel AX200 Wi-Fi adapter.

 

HP ENVY x360 Convert 15-ds1083cl Product Specifications | HP® Support

 

I have 3 of those cards installed in HP desktop and notebook PC's and the BT works just fine on W11.

 

There is a W11 driver for the Bluetooth which you can download directly from the Intel website at the link below:

 

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

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‎03-24-2024 03:29 PM

HP Recommended

I already downloaded that. It still didn't work for me. 

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