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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-24-2020 01:57 AM - edited ‎11-24-2020 02:00 AM

HP Recommended
Product: HP ENVY Laptop 13-ah0005ng
Operating System: Microsoft Windows 10 (64-bit)

Hello,

my USB-Type-C-Port of my HP ENVY Laptop 13-ah0005ng isn't working anymore. It worked fine until I sent my notebook into repair a few months ago (had some problems with blue screen). Now everything is fine except the USB-Type-C-Port I have on my Laptop (strange with which isn't important to the question - my keyboard has a wrong firmware I think - the key for "<>|" is seen as right-ctrl key - remapped it with software). I already tried booting into a Live-Linux-System (maybe there was a wrong driver or sth) but the Port also didn't work on there. As far as I am aware I have the latest Bios Update, installed all necessary drivers and I already tried reinstalling bios and drivers. Nothing worked. 

I also ran the HP Hardware Diagnostics UEFI, and the test failed (tried with multiple Dongles and multiple USB-Devices).

I need this Port for my USB-C-Dongle to have HDMI Output (since the notebook doesn't have an HDMI Port built into it)

 

Hope someone can help me (I still have warrenty, but I want to avoid sending it to repair (need it for work right now))

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