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HP Recommended
HP Envy-13 d004no
Microsoft Windows 10 (64-bit)

Only power light emerges, and fan noise for seconds..

 

display is black, and even power light disappears after pushing power button. 

Does it seem to be so critical damage that motherboard should be replaced?

 

Appreciate your feedback

 

kaj

 

1 REPLY 1
HP Recommended

@kajk

Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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