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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2021 02:04 AM

HP Recommended
Product: Example: Pavilion 15 au620tx
Operating System: Microsoft Windows 10 (64-bit)

I was working on my HP Pavilion 15 au620tx pc this morning with the charger plugged in. When the battery was 89% , I unplugged the charger and all of a sudden my pc turned off. When I try to turn it on, it didn't. Since then, it was only turning on only when the charger was plugged in, but even then the battery is showing 89% and neither increasing nor decreasing. When I run the HP PC Hardware Diagnostics, AC Adapter has passed but when I tried to diagnose battery, the screen turned blank and then nothing happened.

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