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andrea_zo
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Power Issue

‎10-02-2021 11:00 PM

HP Recommended
Product: hp specture 360 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I need help my laptop was dropped and since then I was unable to power my pc on. After replacing the power connector on my laptop I was able to charge it but the indicator lights are not lighting up. If I wait a day or two and turn on the laptop the power comes on but if it is plugged in, it is not showing or picking up a charge from the ac adaptor. This is on the new power connector. 

 

So I then ordered in a new battery for the laptop, installed it. With the new battery it still is not picking up the AC adapter. So I ran a battery check on the HP site and it says the battery is fine but it was not plugged in. Even though the laptop is plugged into the charger. 

 

Then I got a new charger. This is also not displaying as being charged while plugged in. I have uninstalled and reinstalled the battery drivers and still my laptop will not pick up the charger. 

 

The odd thing is, when I turn off the laptop and plug it in. It still charges but slowly (even with the new battery) and still I do not get any indicator lights showing that it has charged or is charging. 

 

What can I do? Again, the charger, power connector and battery are all new. I suspect this is a software issue. 

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