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- HP Community
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- Unanswered Topics - Notebook
- Power Issue

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10-02-2021 11:00 PM
Hi,
I need help my laptop was dropped and since then I was unable to power my pc on. After replacing the power connector on my laptop I was able to charge it but the indicator lights are not lighting up. If I wait a day or two and turn on the laptop the power comes on but if it is plugged in, it is not showing or picking up a charge from the ac adaptor. This is on the new power connector.
So I then ordered in a new battery for the laptop, installed it. With the new battery it still is not picking up the AC adapter. So I ran a battery check on the HP site and it says the battery is fine but it was not plugged in. Even though the laptop is plugged into the charger.
Then I got a new charger. This is also not displaying as being charged while plugged in. I have uninstalled and reinstalled the battery drivers and still my laptop will not pick up the charger.
The odd thing is, when I turn off the laptop and plug it in. It still charges but slowly (even with the new battery) and still I do not get any indicator lights showing that it has charged or is charging.
What can I do? Again, the charger, power connector and battery are all new. I suspect this is a software issue.
