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HP Recommended
HP Spectre x360 Laptop - 15-eb0003na
Microsoft Windows 10 (64-bit)

Hi, I ordered this laptop around 6 months ago and I got the one that came with the HP Rechargeable MPP 2.0 Tilt Pen. I've used the pen a lot and found that it worked very well until things started getting a bit strange. Usually when plugged in to charge, there is a little light at the end of the pen that would light up to indicate that it is charging. One day I tried to charge it but noticed it wouldn't light up anymore. At the time I thought nothing of it since the pen was still working fine. This kept up for about a week or so until it finally decided to stop working altogether. I have since tried to charge the  pen even overnight, unfortunately with no success. I'm not sure if there is a problem with  the laptop's ports since I've tried all of them or if the problem is the pen itself. It's worth mentioning that the pen has come into contact with the case of one of my other computers and it is very magnetic which could've done something to the pen since it too is magnetic. I hope the warranty from my laptop also works for the pen since it came in the same set and ultimately the laptop could be the root of the problem. If anyone has any idea what to do, please let me know. Many Thanks

1 REPLY 1
HP Recommended

@Raff123 

 

Welcome to the HP User Community.

 

This system is compatible with these pens:

Accessories

1MR94AA

HP Pen P.N. 910942-001

 

Accessories

3J122AA

HP Rechargeable MPP 2.0 Tilt Pen (Black)

 

Accessories

3J123AA

HP Rechargeable MPP 2.0 Tilt Pen (Silver)

Accessories

3V2X4AA

HP MPP 1.51 Pen (AAAA battery) P.N. M62430-001 

 

 

 

 

 

 

 

HP Pen Control Application – Available at the Microsoft Store

  • Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)
  • HP Pen Control – Microsoft Store - Description:  This application allows customization of stylus buttons for HP stylus models – including HP Pen and HP Rechargeable MPP2.0 Tilt Pen.  You can seamlessly switch between stylus button function.  HP Pen, HP Rechargeable MPP2.0 Tilt Pen, and the HP Pen Control application are provided for supported computer models.

 

Try setting the pen back to defaults and see if that helps.

Open the "Configuring" document for how to do this.

 

What else?

 

If the computer is still in Warranty,

Open a case with HP Support.

Submit the case using the computer's serial number (do NOT post that information here).

 

HP Support - Technical Support for Devices in Warranty

 

Short Version

 

Registered Devices in Warranty:  Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

Reminders

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.
  • Some regions, including the USA, display phone / chat contact information only after the case is submitted online

 

  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

  • HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been hijacked.  Do not be a victim.  Be Careful.

 

=====================================================================

HP Support - Details / Long Version

 

Out of Warranty?  What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer online help free of charge.

 

Reminder

  • When you submit your question to the Community,
  • Provide as much information as possible about the product, for example, the exact model of the device and the Operating System
  • Tell us what you have tried to fix the problem.
  • As best you can, describe the issue for which you are seeking our help.

 

Post New Question

 

Still want to speak with a support agent?

Where supported,

OPTIONAL >> Purchase a service contact.

Example:

SMARTFRIEND SERVICES

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 HP Technical Support – Contact Information

 

Submit a case for Warranty Support / Repair to HP Support.

 

  1. Submit information / case online
  2. Sign in or continue as a guest
  3. Some regions display phone / chat contact information only after the case is submitted online

 

Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

NOTE:  There might be delays – read the FAQ

 ---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

--------------------------------------------------- 

Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

 

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

HP Repair Status

 

Requires Service Order number / Serial number

Reminder:  Do NOT any post private information in the Community.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 Laptop - 15-eb0003na 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.