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‎03-30-2020 07:06 AM

HP Recommended
Product: 15-ac618TX
Operating System: Microsoft Windows 10 (64-bit)

I could not upgrade my ram currently 4GB want to upgrade to 8GB - I bought two new 4GB ram  DDR3 written on my notebook box when I first bought it... when I opened the back cover to do the upgrade I found 4GB ram which is a DDR3L (1.35v) and inscribed on the ram holder is 1.5v DDR3 I was confused I bought 2 DDR3 Sodimm 4GB and installed it the computer wouldn’t boot up ! 

 

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Accepted Solutions

‎03-31-2020 10:22 AM

HP Recommended

I guess they still had some memory slots in stock that said 1.5 volt but that is not right....it needs DDR3L 1.35 volt memory or will not boot up as you are seeing. They assume only HP techs are ever going to see the motherboard. 

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10 REPLIES 10

‎03-30-2020 07:16 AM

HP Recommended

The required memory is definitely DDR3L-1600 SO-DIMM. Please tell us exactly the product you purchased and are trying to install. You only needed one more 4 gb module to have 8 gigs. The max would be 2 x 8 = 16 gigs. A picture of what you bought and what you found already installed would be great. 

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‎03-30-2020 07:29 PM

HP Recommended

3822CECF-FC53-4D52-84D5-1BC2D28253B7.jpeg

 this is the original ram that came with the laptop - laptop is a i7 65000u if you zoom in you will see that it is stated on the rams compartment - inscribed as DDR3 1.5 V which I bought and installed it didn’t work ! 

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‎03-30-2020 07:33 PM

HP Recommended

image.jpg

 This is what I bought 

 

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‎03-30-2020 07:38 PM

HP Recommended

DA030466-2B73-410B-9050-8D5F75C42B41.jpeg

 

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‎03-31-2020 10:22 AM

HP Recommended

I guess they still had some memory slots in stock that said 1.5 volt but that is not right....it needs DDR3L 1.35 volt memory or will not boot up as you are seeing. They assume only HP techs are ever going to see the motherboard. 

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‎03-31-2020 07:52 PM

HP Recommended

The HP tech had seen this computer several times HP service center and they could not

have missed it ! They were full of denial and deceiving lot or mediocre Technicians hires by HP shame on them the techs from HP singapore what a joke ! I had to go back and forth with them all these years the laptop was sitting on my shelve I hope they will realise that I was telling them the truth. 
RE: Re: HP CASE:5026820363 CRM:0036807002870 Never solved the problem bcos they had known that the ram ID was wrong and the ram was a wrong ram  that came with the new laptop !  

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‎03-31-2020 08:03 PM

HP Recommended

Case number: 5038352838 Product Description: HP Notebook - 15-ac618tx Product Number: T9G12PA Serial Number: CND5522QXW Case Subject: SG/OOW/HP Notebook 15-ac618TX ALL/SLOW PERFORMANCE ISSUE Problem Description: Portal Case URL: N/A
 Sorry am really frustrated - sent emails to HP Singapore and spent hours on remote troubleshoot all to no avail . Thanks for your time and efforts HP should compensate me for all this time since I had the computer ! ??

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‎03-31-2020 08:06 PM

HP Recommended

everyone who has a problem with their device laptop or computer have a tech look at the inside of the computer  to properly diagnose what is actually going on ! 

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‎04-01-2020 05:52 AM

HP Recommended

I have no access to the HP Case system. Are you saying an HP Tech told you to buy the 1.5 volt memory? I have also seen slots like that but know to look at the Service Manual to tell what kind of memory to install. You do not rely just on something printed on the motherboard. Also if you have any experience you know what memory is needed based on the processor and other features of the laptop. It's pretty basic stuff. 

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