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‎01-11-2020 08:29 AM

HP Recommended
Product: OMEN by HP 17-cb0600nd
Operating System: Microsoft Windows 10 (64-bit)

I contacted live support and they told me the whole keyboard needs to be replaced for one broken keycap. Aren't replacement keycaps available for the keyboard? My spacebar doesn't want to reattach to the key retainer clips so it's really wobbly.I assume it's because the keycap is broken and can't reattach properly.

1 person had the same question
1 REPLY 1

‎01-13-2020 03:51 PM

HP Recommended

@rk3787
Thank you for posting on HP Support Community.

 

To get the answer to this question, yes you won't be able to reattach just the spacebar key the complete keyboard needs to be replaced in order to get this spacebar key back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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