Slow bluetoth mouse

[SivrosJ]

I've just bought an Envy -13 ah1015ah laptop and a HP Spectre Bluetoth mouse 500.

When starting my laptop it takes a long time before the mouse is working. Could you please advice how to fix this?

When checking the settings it says that the mouse is connected.

[Echo_Lake]

@SivrosJ
Thank you for posting on the HP Support Community.

Let's update the drivers and check:

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install. this should fix the issue

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!

[SivrosJ]

Thank you! It looks like this solved my problem with the slow connecting mouse.

Maybe also fixed the "safelink.protection. outlook" problem to link to trusted sites via outlook mail.  ?

BR/SivrosJ

[Echo_Lake]

@SivrosJ

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SivrosJ]

Sorry, I was to fast... This morning it tokk approx. 5 minutes before the mouse was working.

Any solution for this?

NB: it is a brand new hp Envy-13 laptop and a brand new mouse...

[Echo_Lake]

@SivrosJ

Thank you for posting back. 

Let's try:

Hard reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step.

BIOS Defaults:
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 

Hope this helps! Keep me posted for further assistance.

[SivrosJ]

Today the mouse was working, so I will try the steps you suggested later, should the mouse getting slow again.

Than you!

[Echo_Lake]

@SivrosJ

Thank you for posting back. 

Glad to hear that the mouse is working. Work on it as per your convenience and keep me posted on the results.  

If you need any help, feel free to reach out to us.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.