Sphinx Fix Download

[gauravonics]

Hi,

I am also facing same battery drain issue on my HP Spectre x360 Convertible 13-w0XX .

Kindly provide Sphinx fix for same.

[Raj1788]

@gauravonics

Thank you for joining the HP Support Community

Uninstall the driver from the Device manager.

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery(If removable) and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

Use this link: https://support.hp.com/in-en/document/c04700771 for Testing and Calibrating the Battery.

Update the BIOS using this link: https://support.hp.com/us-en/drivers 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[gauravonics]

Why I am supposed to remove battery? 
Please explain what is the underlying problem which requires these steps.

[Raj1788]

@gauravonics

Note: Please remove the Battery(If removable)

This is a process of Power Reset.

Click on this link: https://support.hp.com/ph-en/document/c01684768 for How to Power Reset your Laptop.

Keep me posted.

Cheers:)

[gauravonics]

Battery is not removeable and link you have provided does not show anything related to power reset.

I have asked for Sphinx fix download which will solve this issue. Please check with your team and provide download link.

[Raj1788]

@gauravonics

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!