cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
4 3 1 0
Message 1 of 5
145
Flag Post

Solved!

The Windows Key on my Keyboard stopped working tonight

HP Recommended
OMEN Laptop - 15t (5VY11AV_1)
Microsoft Windows 10 (64-bit)

I have an OMEN Laptop - 15t (5VY11AV_1) that I purchased earlier this year (February 2020)

I noticed the Windows key on my keyboard stopped working today.  This appears to be the only key that stopped working.

I just uninstalled logitech setpoint and logitech options software before I noticed the key stopped working.  But, I'm not entirely sure those uninstalls caused the issue.

 

Things I have tried to fix it:

  • Reinstalled logitech setpoint
  • Reinstalled logitech options
  • Installed the latest BIOS update
  • Uninstalled the keyboard in Device Manager and rebooted

It's still not working.  Any other suggestions would be appreciated.  Thanks!

 

4 REPLIES 4
Highlighted
Level 15
Level 15
23,363 23,304 2,145 5,070
Message 2 of 5
Flag Post
HP Recommended

@N-4T3O 

Logitech SetPoint and Options are different software -- you don't need both and should not be running both.  I run options and that is what you need to be running.

 

Unlike external keyboards, the ones on laptops are not made to be rugged, but instead, to be light. Thus, if you get five years out of a laptop keyboard, you're doing very well.

Individual keys are generally not replaceable, but if the keys are not broken, then the issue is more likely with the membrane underneath the keyboard and that has to be replaced as a unit.

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Should only be an hour's work or less.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Highlighted
Author
Level 1
4 3 1 0
Message 3 of 5
Flag Post
HP Recommended

Thank you @WAWood.

 

You're right about logitech software.  Since I only have a single mouse, I don't need both Setpoint and Options.  However, I do have an older mouse and it's not supported by the newer Options software.  I will uninstall Options.

 

I believe the laptop is still under warranty, so I will go the hardware replacement route after I run out of things to try software-wise.  If necessary, I am capable of replacing the keyboard myself, although I'm not looking forward to pulling out almost all parts to get to it.  I do have the necessary tools.

 

So, looking for other software-wise things to try before replacing the keyboard.  It's only about 3 months old.

Reply
0 Kudos
Highlighted
Author
Level 1
4 3 1 0
Message 4 of 5
Flag Post
HP Recommended

After doing a full reset of Windows 10, the issue still persisted.  So, it's not a software issue.

 

I contacted HP support https://support.hp.com/us-en/contact-hp and thankfully the laptop is still under warranty.  They sent me a return box.  I will be shipping it out for warranty repair tomorrow.

 

Update:  6/19/2020

 

I received the laptop back from warranty repair today.  The keyboard was not replaced.  The repair reported was, "Reseated/Secured Cables and/or Components, Performed Extensive Testing".  It works like new again.

Reply
0 Kudos
Highlighted
Author
Level 1
4 3 1 0
Message 5 of 5
Flag Post
HP Recommended

Update above.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation