Told a refund is being issued for a product, several times, no refund still

[natzie2020]

Hoping someone can help me. I purchased an HP Care Pack in January when my warranty was going to end because I was told by the technician on the phone that the plan I would get covers accidental damage. Fast forward to March when I accidentally dropped my laptop and the screen shattered. I called the tech support line where I was then told the Care Pack that I purchased over the phone does not cover accidental damage and if I wanted to send it in I would have to pay an additional $400 to have it fixed (after paying almost $200 for the Care Pack.) I expressed my frustration because I was told I had purchased a plan that covered accidental damage. The woman offered me a refund that she said should appear on my next bank statement. So I took the laptop to a local shop and had it repaired. My refund wasn't on my next bank statement, so I called again. Needless to say since March 2020 I've spent over 8 hours on the phone every few weeks where someone in a new department tells me my claim has been escalated and they're very sorry but my refund should appear on my next statement. It's now the middle of August and I still haven't received my refund.  Wondering if anyone has any advice on who I can reach out to or what department I can reach out to so I get my refund.

[Echo_Lake]

@natzie2020

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

[natzie2020]

No one has yet to reach out to me regarding this issue and it has been almost 2 weeks since you said someone would be reaching out.