-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Touchpad/mouse does not appear in the device manager

Create an account on the HP Community to personalize your profile and ask a question
01-21-2019 12:57 PM
I have been troubleshooting my laptop for several days now trying to get my touchpad mouse to work again. I believe it may have been screwed with when I was trying to get my computer to sync properly with my classroom's Smart board. (that didn't work well either). I uninstalled everything, and I've even performed a system restore and a reset. Still no mouse. I have followed the steps of just about every troubleshooting forum I've seen.. The main issue is that the there is not even a list for the touchpad or mouse in the device manager. It's as if the computer no longer recognizes the device? I'm not entirely sure. I have reinstalled the drivers, restarted the computer several times. still nothing. any ideas on how or why my device manager may not be showing any touchpad? I've added a few pictures for reference.
01-23-2019 01:13 PM
Thank you for posting on the HP Support Community.
I see that your experiencing touchpad issue, I appreciate your efforts to try and resolve the issue.
As you've performed relevant troubleshooting steps and the issue persists, this sounds like software driver related issue.
Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. let's reinstall the windows operating system to isolate the issue.
To perform a Windows 10 system reset through Windows Recovery Environment: Click here
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee