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‎02-03-2022 06:45 AM - edited ‎02-04-2022 02:34 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0H8AV)
Operating System: Microsoft Windows 11

Good day!

Faced such a problem. While playing, for example, in World of Tanks at high settings, at some point Trottling occurs due to the critical temperature of the processor (IA: PROCHOT, GT: PROCHOT, RING: PROCHOT) intel i5-1135G7 and the processor frequency drops to 200 MHz and even when the processor cools down, the nominal frequencies are not restored. Restarting the PC does not help, only by turning the PC off and on again can the processor be restored to normal. I assume that this is a bug in UEFI.

This problem occurs only with the CPU. GPU running at nominal frequencies

Serial number : [Personal Information Removed]

I ask for help in solving the problem.

 

Добрый день!

Столкнулся с такой проблемой. Во время игры например в World of Tanks на высоких настройках, в какой то момент возникает Trottling из-за критической температуры процессора (IA: PROCHOT, GT: PROCHOT, RING: PROCHOT) intel i5-1135G7 и частота процессора падает до 200 МГц и даже когда процессор остывает номинальные частоты не восстанавливаются. Перезагрузка ПК не помогает, только с помощью выключения и повторного включения ПК можно восстановить нормальную работу процессора. Предполагаю что это баг в UEFI.

Данная проблема возникает только с CPU. GPU работает на номинальных частотах

Серийный номер : [Personal Information Removed]

Прошу помощи в решении проблемы.

Category:
1 REPLY 1

‎02-03-2022 11:45 AM

HP Recommended

Hi @Valeriy_Glukhoy ! 

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
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