USB 3.1 eXtensible Host Controller problem

[DearAnS]

Hello,
I just don't know where to start. I'm trying to fix this issue for a week now and can't figure it out.
My USB 3.1 eXtensible Host Controller is missing rom my device manager list. It's hiden when i got no usb flash connected to it. As soon as i Connect something to the port, it wakes up and it works fine.
The problemis that i work with audio software, and everytime something is connected or disconnected from my type-c thunderbolt ports, i get a huge latency spike and my soundcard stops the playback.
I tried everything:
   - Disabled the "allow the computer t turn off this device to save power" in device manager
   - Changed the power settings in control panel not to suspend USB

   - Updated to newest bios

   - instaled newer intel chipset drivers
   - Tried to install some moded usb drivers
   - Tried High performance mode
   - Tried other editions of Windows 10. on  1809 doesent even wake the devices until i "scan for hardware changes"

I have to mention that the standard USB 3.0 Type-A port on my HP specre x360 (2017) works just fine and it is shown in device manager all the time. 
I have tested two more laptops (Lenovo Yoga 530, and HP elitebook), and the USB 3.1 eXtensible Host Controller works this way on both of them. So it's not an isolated problem for my laptop only.
Can anyone help me with this issue? I'm losing my mind here. Is this the way windows is handling usb type-c ports? And is there someway i can change this behavior?

Update: I Ran a hardware diagnostics tool before the system started, and i got an error for the ports test.
Error ID: 9LHX9V-8J69L6-MFPUQ1-8D1903

Thank you. 🙂

[asmita6658]

Hi @DearAnS

Welcome to the HP Support Community. 

The failure IS is related to the USB Failure. As this is  a hardware issue, please Contact HP in your region regarding the service options for your computer. 

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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[DearAnS]

The strange thing is that this is happening on another hp laptop (elitebook). 
Also, the ports are working just fine, its just that they go on standby when nothing is connected to them.
So i can't except this as a solution.
I sure hope someone else will join this thread and be of more help.