• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Pavilion Power 15-cb011no
Microsoft Windows 10 (64-bit)

I am connecting a Logitech StreamCam to the USB-C port on my Pavilion Power notebook from 2017. The computer has 1xUSB-C (USB 3.1 Gen1) port and 3xUSB-A (USB 3.1 Gen1) ports. I have had the laptop for 3 years, but this is the first time I am using the USB-C port, so I don´t know if it has been like this since I got the computer.

 

My issue:

When connecting the Logitech StreamCam to the USB-C port, both OBS Studio (capture/streaming software) and Logitech´s own "Logitech Capture" software tells me the maximum quality is 1080p30fps (the cam is supposed to max 1080p60). In addition, Logitech Capture gives me a popup message saying "Frame rate limitation - Please plug your Logitech StreamCam into a USB 3.0 port to record in 60 frames per second", even though the camera is connected to the USB-C [supposedly] 3.1 Gen1 port.

 

I have checked with the software USBTreeView, and it tells me that the connection on the USB-C port is USB2.0 only. I have tried to connect an Elgato HD60 S+ to the same USB-C port, with the same result: USBTreeView tells me it is only connected at  USB2.0 speeds. When I connect the Elgato to one of the USB-A ports on the laptop, it connects fine at USB3.0 speeds.

 

Both devices work fine at USB3.0 speeds on my other laptop´s USB-C port, so there is nothing wrong with the devices.

 

I have checked and/or updated all drivers, BIOS, and Windows Update. I don´t know what else  to try. Any help is much appreciated.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.