USB-C dock Incompatibility with HP ProBook 465 G11

[Daniel_84594]

Hello,

I am experiencing a persistent issue with the HP USB-C Dock G5 and our four of new HP ProBook 465 G11 laptops.

The problem is that after disconnecting the dock, it will not reconnect properly. The only way to restore functionality is to completely shut down and then power on the laptop again. This issue affects all ports on the dock, including DisplayPort, HDMI, and USB. The dock only charging the laptop.

Troubleshooting steps I have already taken include:

• latest drivers for the laptop installed
• the "High Resolution mode when connected to a USB-C DP alt mode dock" option in the BIOS enabled
• latest firmware on dock station installed
• latest bios firmware on the laptop installed
• Restarting the docking station by disconnecting and reconnecting the power
• AMD graphic card driver cleaned up and installed

Interestingly, I have tested the HP USB-C G5 Essential Dock with the same laptop, and it works without any issues. This fact suggests that the USB-C port on my laptop is functioning as expected. 

On the other hand this HP USB-C Dock G5 works with other intel based laptops. (HP EliteBook 650 G10,HP EliteBook 650 G9,HP EliteBook 850 G7, HP EliteBook 850 G6)

Could you please provide any information regarding known compatibility issues between the HP USB-C Dock G5 and the HP ProBook 465 G11 series? Are there any specific drivers, firmware updates, or BIOS settings that I should be aware of to resolve this problem?

Thank you for your time and assistance.

Daniel

[ifixstuffallday]

This is a known issue within my organization - firmware version 1.0.23 of the g5 dock DOES NOT work with this model laptop in particular.

if you have any other device with a usb c connection, you can use it to downgrade the firmware to a prior version and the issue will be resolved - but make sure  you do not have hp support assistant installed as it will likely update the firmware back  to the incompatible version.

I am pretty sure every verison before 1.0.23 works fine, but i am 100% sure that version 1.0.16 works - linked here:
https://support.hp.com/us-en/drivers/swdetails/hp-usb-c-dock-g5/model/27767206/swItemId/ob-301509-1