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- USB-C port and HDMI port suddenly stopped working. How to s...

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04-05-2021 08:54 AM - edited 04-05-2021 09:12 AM
Edit: HDMI started working again after downloading and installing some other drivers and the NVIDIA graphics card did show up in Device Manager. USB-C still not solved. The drivers I installed are "sp79736.exe", "sp88073.exe" and "sp88069.exe" and then rebooted after each one. This solved the HDMI. I made everything HDMI related spoiler and strikethrough.
I have a very annoying problem: my USB-C port suddenly stopped working. Earlier today it still worked. All of my USB-A ports all still work. (and I need that port too: I have a USB-C to multiple USB-A 3.0 splitter, becauseI often need external mouse, keyboard, USB stick, hard drive, and headset with USB connection, so that's too much for only 3 USB ports)
My computer is already out of warranty but I always updated the drivers, so I always had the latest. I don't know why it suddenly stopped working.
I already tried these steps:
- Other USB-C cables on my laptop and then the same cables on other devices. Nothing works on my laptop, but on the other devices it works like a charm.
- Reboot
- Start menu > Power > Restart
- Start menu > Power > Shut down
- power back on
- Windows Update
- Steps 1-3 again
- Go to Device Manager > delete all USB items > right click on my PC name (in Device manager) and select "Scan for hardware changes" > both reboot methods mentioned in step 3
- steps 1-3 again
- Download and install every single driver from the support.hp.com site (every single driver that's relevant for my machine of course: no AMD drivers because I have Intel, and always the newest drivers if there are multiple versions)
