USB Mouse response issue

[KeithK2]

I use a wireless mouse with my HP 14-df0013cl laptop. It works fine, until I connect a USB hard drive to the other USB port and am streaming video off of the hard drive -- the response on the mouse then is very poor, both the movement of the cursor and the response to button clicks. If I stream video off of the internal drive, there is no issue.

[The_Fossette]

@KeithK2,

Welcome to the HP Support Community! 

• What is the make and model of the mouse?
• Are you facing the same issue with the touchpad?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95066.exe

Graphics: https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91774.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[KeithK2]

I installed the BIOS update -- no change.  I did not install the graphics update -- it's not a display issue.  

To answer your questions:

The mouse is a Logitech M325

The touchpad is NOT affected -- it works well even when the mouse response is bad.  This is why I did not install the graphics update.

I did not do any "troubleshooting"  -- other than trying different things to isolate the issue.

Thanks for you help

Keith

[The_Fossette]

@KeithK2,

I recommend you try using a different mouse and check.

Also, check if there are any driver available for the Logitech mouse on the manufacturer website and install it.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!