USB Port Check: FAILED (Failure ID: RLX4WW-8128Q7-MFPWLK-8D0W03)

[10P8TRIOT]

I noticed none of my USB devices were visible/accessible in "This PC". In Device Manager, USB Root Hub (USB 3.0) had status "Windows has stopped this device because it has reported problems. (Code 43)". So, I uninstalled the device and scanned for hardware changes. No joy. I ran hardware diagnostics on the system (quick) and everything passed. I then ran the diagnostics on each USB port. One of my USB 3.0 ports failed. The other USB 3.0 port and the 2 USB 2.0 ports checked out fine. So, as long as I leave the failed USB 3.0 port empty, the other ports work fine.

Is there a way to determine exactly what the failure id means? I really would like to have both of my USB 3.0 ports! Is there a way to fix this short of replacing the system board? My warranty expired earlier this year.

Thanks in advance,

Mike

[Huffer · Accepted solution]

Look on p. 19 of the Manual here:

Manual

The USB 2 ports are on a daughterboard which could theoretically be replaced separate from the motherboard but unfortunately the USB 3.0 ports are part of the motherboard. I might fill in the bad USB port with nonconductive hot glue and keep using the computer with the one usb 3 port.

Other than that to repair the port would take removing the board and finding one of those rare solder wizards to try to solder on a new one. Since the other port is still good we know the controller is OK and it has to be a physical electrical problem with the bad port. That is what the Code means.

Most repair places (Best Buy and HP I mean you) would just say "new motherboard". 

Post back with any more questions. 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

[iomare]

Hi,

I would take to a store where they also repair smartphones. Here we frequently havo to solder micro usb ports, battery connectors and so on. I am sure they would be able to perform the job of soldering a new USB 3 port to the motherboard.

The ports themselves are very cheap.

Hope it helps,

David

[Huffer]

@iomare

Just for the record, what can be expected in terms of cost for such a repair? I am going to guess minimum $100, likely more maybe much more. 

[iomare]

@Huffer

Last week we replaced two USB 2.0 ports on laptop (the only two ports it had) for 45€ here in Italy. 5€ for the two ports and about half hour of work.

[Huffer]

I wish you could get a technician with any skill to do anything in the US for 50 bucks but thanks for the information. 

Thats what they ought to charge. 

[10P8TRIOT]

Thanks @Huffer, that is what I suspected. I'll probably just live with a single USB 3 port for now. We have a local business that does smart phone repair for $60/hr and they are wizards. But, they were recently acquired by FoxPaw, so I don't know.