USB2.0 , Camera & Bluetooth Not Working

[Umertahir]

Dear Community ,

After my Bios version got updated automatically i figure out that my usb 2.0 like any thing mouse , keyboard or any kind of usb2.0 is not working , when i plug any device usb 3.0 its work normally. 

More i have found that my internal camera and Bluetooth stopped also. i cant access them as well , i did hardware diagnostic even the usb 3.0 devices work with no error but usb 2.0 showing some error and i am getting this on my device manage :

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

please help to find me is it harware or software issue , 

i have done restoring the windows to factory settings and tried installing windows as well.

Best Regards,

Umer

[praveenbv]

Hi@ Umertahir,Welcome to the HP Support Community!

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Umertahir]

Dear ,

I have tried already this solution of doing complete reset of my laptop, but still the issue remain same.

Thanks for replying and waiting for further solution 

[praveenbv]

Hi @Umertahir,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!