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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Unable to change Hardware Reserved memory for integrated AMD...

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08-28-2020 09:16 AM - edited 08-28-2020 10:09 AM
I recently bought an HP Pavilion 15-ec0043ax which has an 'advertised' 8GB of DDR4 RAM. But upon opening Task Manager I was disappointed to see 2.1 GB of Hardware reserved memory, which is a shame since all that reserved RAM is going waste, considering the fact that I have a Dedicated Nvidia GTX 1650 GPU with 4GB of Dedicated VRAM and the integrated GPU can run well enough on just 512 MB of RAM.
So far I've seen countless number of posts in the HP community with this same issue and no results provided by HP.
There should be an option in the BIOS, BUT apparently HP has locked the Advanced BIOS settings (I think)for some reason and there's no other way (that works) to fix this issue unlike with other laptop manufacturers.
I saw a post from a fellow community member (I'll try to link it if possible, EDIT: linked below) which stated that "AMD allows the reduction of reserved memory for the integrated graphics, but it has to be adjusted in the BIOS, which is under the control of the laptop manufacturer".
PLEASE fix this HP, or at least give us a way to access the Advanced Bios OR release an Update/Application that can help us deal with this. We don't need parenting on the usage and modification of OUR devices which WE have BOUGHT.
I'd also like it if anyone comes up with a solution to this and shares it for everyone!
Regards
Edit: Link for the above mentioned post - https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/AMD-shared-VRAM-size-hardware-...
08-30-2020 05:28 PM
Welcome to the HP support community.
This might require one on one interaction, I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee