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‎06-11-2019 03:10 PM

HP Recommended
Product: Pavillion G&
Operating System: Microsoft Windows 10 (64-bit)

There is a device in the Device manager that remains unidentified by a new windows installation (10), I've tried to find drivers through the usual methods (update driver, Windows update, and searching the HP site, but no luck.  Anyone have any idea what this is?

4 REPLIES 4

‎06-11-2019 03:28 PM

HP Recommended

@TB415 

 

Please use following instructions to get missing hardware id's then post back:

 

    http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
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‎06-11-2019 04:17 PM

HP Recommended

So, these are the ID's:

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

-T

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‎06-11-2019 05:20 PM

HP Recommended

@TB415 

 

Please download and install

 

   https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84595.exe

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-11-2019 06:43 PM

HP Recommended

Hi, @TB415 

 

I would be very surprised if sp84595 works, since the only hardware ID supported by that driver is this one...

 

[HP.ntamd64]
%DeviceDesc% = HPAccelerometerDriverInstall.ntamd64, ACPI\HPQ6007

 

You need this driver for the ACPI\VEN_HPQ&DEV_0004:

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

This driver has support for the hardware ID you posted...

 

[HP.ntamd64]
%DeviceDesc% = HPAccelerometerDriverInstall.ntamd64, ACPI\HPQ0004

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