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Common problems for Battery
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Marka83
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15 11 0 3
Message 1 of 13
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Unknown device ACPI\VEN_HPIC&DEV_0003

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Omen 17-an101nm
Microsoft Windows 10 (64-bit)

Hi,

 

I bought this laptop yesterday and installed all drivers from hp page.

But, there is still one uknown device:

ACPI\VEN_HPIC&DEV_0003

What can that be? What should I install?

 

Thanks

12 REPLIES 12
VJ_R
Level 11
Level 11
2,564 409 312 654
Message 2 of 13
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Hi @Marka83

 

please follow this document below it should help fix the issue.

 

https://support.hp.com/au-en/document/c02609911

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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erico
Level 17
Level 17
49,552 12,086 4,814 13,150
Message 3 of 13
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Can you provide an image of the device manager that also shows the device properties window open with the Details tab selected and the Hardware IDS selected? That will make the device information viewable.

 

See the following image for an example.

 

DEV ID.png

 

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
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Marka83
Author
Level 2
15 11 0 3
Message 4 of 13
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Here is the picture

 

Unknown device.png

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Marka83
Author
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Message 5 of 13
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This device is 0003 not 0004.

I've tried to install both files from your sugested document.
First is unsupported and the other one didn't change anything.

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Marka83
Author
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Sorry, on my other computer I can't see this picture.
I'll try to reuploadUnknown device.png

1 person found this reply helpful
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Marka83
Author
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Message 7 of 13
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This is complete Hardware Ids:

ACPI\VEN_HPIC&DEV_0003

ACPI\HPIC0003

*HPIC0003

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erico
Level 17
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Let's try forcing Windows to provide a driver.

 

In the Device Manager, uninstall the device and then right click anything and select scan for hardware changes.

 

An alternative is to visit the Windows update website to see if it autodetects an updated driver for your device,

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
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Marka83
Author
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Message 9 of 13
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Tried it, no luck

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erico
Level 17
Level 17
49,552 12,086 4,814 13,150
Message 10 of 13
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In the device properties there should be a button that allows you to install a driver and have the OS search online for the driver.

 

Give that a shot.

 

Was there an update or something software that you installed that occurred prior to this showing up as an issue?

 

Have you created the USB recovery flash drive for your notebook yet?  If not, please do that.

 

It may get to the point of having to perform a factory image recovery to bring your notebook to a base state where there are no unknown devices present.

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
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