-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
15
3
0
HP Recommended
HP Recommended
Can you provide an image of the device manager that also shows the device properties window open with the Details tab selected and the Hardware IDS selected? That will make the device information viewable.
See the following image for an example.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
15
3
0
HP Recommended
Here is the picture
15
3
0
HP Recommended
15
3
0
HP Recommended
Sorry, on my other computer I can't see this picture.
I'll try to reupload
15
3
0
HP Recommended
HP Recommended
Let's try forcing Windows to provide a driver.
In the Device Manager, uninstall the device and then right click anything and select scan for hardware changes.
An alternative is to visit the Windows update website to see if it autodetects an updated driver for your device,
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
15
3
0
HP Recommended
HP Recommended
In the device properties there should be a button that allows you to install a driver and have the OS search online for the driver.
Give that a shot.
Was there an update or something software that you installed that occurred prior to this showing up as an issue?
Have you created the USB recovery flash drive for your notebook yet? If not, please do that.
It may get to the point of having to perform a factory image recovery to bring your notebook to a base state where there are no unknown devices present.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
