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‎09-07-2018 04:08 AM

HP Recommended
Product: Omen 17-an101nm
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I bought this laptop yesterday and installed all drivers from hp page.

But, there is still one uknown device:

ACPI\VEN_HPIC&DEV_0003

What can that be? What should I install?

 

Thanks

13 people had the same question
12 REPLIES 12

‎09-07-2018 04:26 AM

HP Recommended

Hi @Marka83

 

please follow this document below it should help fix the issue.

 

https://support.hp.com/au-en/document/c02609911

Hope this helps.

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Although I am an HP Employee, I am speaking for myself and not for HP.

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‎09-07-2018 04:30 AM

HP Recommended

Can you provide an image of the device manager that also shows the device properties window open with the Details tab selected and the Hardware IDS selected? That will make the device information viewable.

 

See the following image for an example.

 

DEV ID.png

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-07-2018 04:56 AM

HP Recommended

Here is the picture

 

Unknown device.png

2 people found this reply helpful
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‎09-07-2018 05:06 AM

HP Recommended

This device is 0003 not 0004.

I've tried to install both files from your sugested document.
First is unsupported and the other one didn't change anything.

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‎09-07-2018 05:51 AM

HP Recommended

Sorry, on my other computer I can't see this picture.
I'll try to reuploadUnknown device.png

1 person found this reply helpful
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‎09-07-2018 05:55 AM

HP Recommended

This is complete Hardware Ids:

ACPI\VEN_HPIC&DEV_0003

ACPI\HPIC0003

*HPIC0003

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‎09-07-2018 07:59 AM - edited ‎09-07-2018 08:08 AM

HP Recommended

Let's try forcing Windows to provide a driver.

 

In the Device Manager, uninstall the device and then right click anything and select scan for hardware changes.

 

An alternative is to visit the Windows update website to see if it autodetects an updated driver for your device,


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-07-2018 08:02 AM

HP Recommended

Tried it, no luck

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‎09-07-2018 08:12 AM - edited ‎09-07-2018 08:14 AM

HP Recommended

In the device properties there should be a button that allows you to install a driver and have the OS search online for the driver.

 

Give that a shot.

 

Was there an update or something software that you installed that occurred prior to this showing up as an issue?

 

Have you created the USB recovery flash drive for your notebook yet?  If not, please do that.

 

It may get to the point of having to perform a factory image recovery to bring your notebook to a base state where there are no unknown devices present.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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