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Unknown device ACPI\VEN_HPIC&DEV_0003
09-07-2018 04:08 AM

Hi,
I bought this laptop yesterday and installed all drivers from hp page.
But, there is still one uknown device:
ACPI\VEN_HPIC&DEV_0003
What can that be? What should I install?
Thanks
09-07-2018 04:26 AM

Hi @Marka83
please follow this document below it should help fix the issue.
https://support.hp.com/au-en/document/c02609911
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09-07-2018 04:30 AM

Can you provide an image of the device manager that also shows the device properties window open with the Details tab selected and the Hardware IDS selected? That will make the device information viewable.
See the following image for an example.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
09-07-2018 07:59 AM - edited 09-07-2018 08:08 AM

Let's try forcing Windows to provide a driver.
In the Device Manager, uninstall the device and then right click anything and select scan for hardware changes.
An alternative is to visit the Windows update website to see if it autodetects an updated driver for your device,
Click on the Yes button if my assistance was helpful and you would like to say thanks!
09-07-2018 08:12 AM - edited 09-07-2018 08:14 AM

In the device properties there should be a button that allows you to install a driver and have the OS search online for the driver.
Give that a shot.
Was there an update or something software that you installed that occurred prior to this showing up as an issue?
Have you created the USB recovery flash drive for your notebook yet? If not, please do that.
It may get to the point of having to perform a factory image recovery to bring your notebook to a base state where there are no unknown devices present.
Click on the Yes button if my assistance was helpful and you would like to say thanks!

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