Updated Service Manual for HP Envy 15

[steve_h_1919]

Is there an updated Maintenance and Service manual for model 322W9AV?

The support page from My HP Support Assistant sends me to the link below:

https://support.hp.com/us-en/product/hp-envy-15.6-inch-laptop-pc-15-ep1000/2100648287/model/21006483...

HP Envy 15 Maintenance and Service Manual (c06634821.pdf) was published in 2020.

Table 1-1 of the above manual does not seem to have the specs on my laptop listed.

Thanks in advance.

Steve

[erico]

What you have given as the identification of your notebook is the base product name. It really is not specific enough.

https://support.hp.com/my-en/document/c00033108

When logged into Windows, hold down the Windows key and tap the R key.

Type in msinfo32 and press enter.

The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

An alternative method:

Take a look at the bottom of the notebook among the tiny letters and locate the ProdID.

The ProdID will enable us to determine the hardware configuration of your notebook.

[steve_h_1919]

Hope this helps.

Steve

[erico]

I am asking internally. I can't find one either.

It may take a day or two for the subject matter experts to get back to me.

Here is the support portal for your notebook series

https://support.hp.com/us-en/product/hp-envy-15.6-inch-laptop-pc-15-ep1000/2100648287/manuals

[steve_h_1919]

Fingers crossed that the SMEs can help.

Thanks,

Steve

[steve_h_1919]

Any word from the SMEs?

Thanks,

Steve

[erico]

Should be something soon.

[steve_h_1919]

Just wondering if there has been a change in this status?

Thanks,

Steve

[steve_h_1919]

Erico,

Have you heard from the subject matter experts?

Were you able to locate the correct manual?

Are the SMEs working on something?

I do not have any status update. 

Thank you,

Steve Horrocks