Upgrade a 2004 version of win 10 from 1909

[henry65]

The windos Update tell me that the version for my pc model isn'n ready, at august 2020 but the upgrade 2004 was disribuited in may 2020. the problem is that hp not certfied this model . because?  i need ask please

[praveen196]

@henry65 Welcome to HP Community!

I understand that you would like to upgrade the windows 2004 version.

The windows 2004 version is the latest version. Still, our development team working on the drivers. 

If you wish to upgrade the new version, you can 

The 1909 drivers may work for the 2004 version.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[henry65]

Thank's for your reply, nut is't true, the windows update advise me that the 2004 update is 'n ready for the model of my laptop,i have forced the update by tool of Microsoft tup update Windows but non working and not tell me a code error to deploy the problem, ithink that isn't a drivers problem but something diverse.

Hi!

[praveen196]

@henry65

I understand your concerns.

In that case, I suggets you contact our phone support and check for the support option. They may take the remote control of your computer and check.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!