• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-08-2019 06:48 AM

HP Recommended
Product: 15 af006AX
Operating System: Microsoft Windows 8.1 (64-bit)
I have added an additional 4GB RAM to my Notebook. But system shows the newly added RAM as unusable, in Task Manager it is shown as Hardware Reserved. The added RAM is same as of the previous one onboard, there are no changes in Frequency or type. The system detects that there is 8GB of RAM in total(2X4GB). I have checked it on Windows 8.1,Windows 10 and Linux. Its shown in the BIOS as well. I have tried every solution within Windows such as changing Maximum Memory and paging . There is no option of Remapping memory in the BIOS. BIOS version is f.28. Any solutions?
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.