Virtualization VTx/VTd is not working with HP 850 G3 Notebook

[AnandJyoti]

Virtualization VTx and VTd is not working/supported in my HP ELiteBook 850 G3 (Skylake ) Notebook PC.

I have enabled VTd and VTx in BIOS and also Disabled Hyper-V from Windows Control panel, still the Virtualization is not working. Due to this reason not able to use Oracle VM Box in my windows 10 Laptop which was required for me launch the VM (Virtual Machine).

The BIOS version i have in my laptop is N75 ver 01.13

Can ypu please tell me if this is a known issue? Is the Virtualization is supported in HP 850 G3 laptop? How can i make it work.

Appreciate your help...

[Personal Information Removed]

[karthikeyan77]

Hi ,

I appreciate you for performing the troubleshooting steps.

In this case , Could you try the below steps and share me the updates 

Step1 :

I would you reqest you to perform the BIOS defaults once and check if it works

Boot into the unit BIOS >> MAIN >> Apply factory defaults and exit 

Step 2 : 

BIOS >> Advanced >> System Option  >> PCI GEN support is set to " gen 3 "

Step 3 :

If possible I would request you to reinstall the OS installed in the unit with the Hp recovery media 

OR

Swap the unit HDD With the good know HDD which as the windows 10 installed in it and check 

<This steps is to isolate the issue>

Please  share us the update after trying this steps .

r-K

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!! 

[AnandJyoti]

Many thanks for your response to my query and trying to help me...!!! On resolution you will be definately honoured with Kudos and Appreciation, as it is very important for me to continue to use this Brand New Laptop for my work.

Tried Step #1 --> No change in the behaviour.

As per your recommended step#2: I don't  see the option of PCI GEN support is set to " gen 3 "  in my BIOS under "BIOS >> Advanced >> System Option " . See below the snap shot of my BIOS menu options under "System Options"

Regrading installing OS, it is brand new laptop with OS installed. I can't change the OS. I am a corporate employee and OS is installed and maintained well. Since the BIOS is not taking effect, it will not be Win10(64bit) OS issue, i suspect it may be BIOS Settings/configuration/Bug issue.

/*********** The SSD used in my laptop is as below ************/

Storage
  Hard drives
    INTEL SSDSC2KF480H6
     Manufacturer Intel
     Heads 16
     Cylinders 58,369
     Tracks 14,884,095
     Sectors 937,697,985
     SATA type SATA-III 6.0Gb/s
     Device type Fixed
     ATA Standard ACS3
     Serial Number CVLT62720AYQ480EGN
     Firmware Version Number LSF036P
     LBA Size 48-bit LBA
     Power On Count 102 times
     Power On Time 1.9 days
     Speed Not used (SSD Drive)
     Features S.M.A.R.T., APM, NCQ, TRIM, SSD
     Max. Transfer Mode SATA III 6.0Gb/s
     Used Transfer Mode SATA III 6.0Gb/s
     Interface SATA
     Capacity 447 GB
     Real size 480,103,981,056 bytes
     RAID Type None

/********* Following is teh CPU details i get *******/

CPU
  Intel Core i5 6200U
   Cores 2
   Threads 4
   Name Intel Core i5 6200U
   Code Name Skylake-U/Y
   Package Socket 1168 BGA
   Technology 14nm
   Specification Intel Core i5-6300U CPU @ 2.40GHz
   Family 6
   Extended Family 6
   Model E
   Extended Model 4E
   Stepping 3
   Revision D0/K0/K1
   Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, AES, AVX, AVX2, FMA3
   Virtualization Not supported
   Hyperthreading Supported, Enabled
   Bus Speed 99.8 MHz
   Stock Core Speed 2400 MHz
   Stock Bus Speed 100 MHz
   Average Temperature 36 °C

/*************** Mother board specifications/details **************/

Motherboard
 Manufacturer HP
 Model 8079 (U3E1)
 Version KBC Version 85.74
 Chipset Vendor Intel
 Chipset Model Skylake-U
 Chipset Revision 08
 Southbridge Vendor Intel
 Southbridge Model Skylake-Y PCH
 Southbridge Revision 21
 System Temperature 35 °C
  BIOS
   Brand HP
   Version N75 Ver. 01.13
   Date 11/1/2016
  PCI Data
    Slot PCI
     Slot Type PCI
     Slot Usage Available
     Bus Width 32 bit
     Slot Designation PCI SLOT1
     Characteristics 3.3V, PME, SMBus
     Slot Number 0

I hope the above details may help to investigate further on this issue.. Appreciate your time to help me...!!!

[AnandJyoti]

Intel support team confirmed me that, CPU in my laptop supports Virtualization VTD and VTX.

[Joel_lin]

..meet the same issue..