• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-20-2020 08:56 PM

HP Recommended
Product: Hp 15-bw034na
Operating System: Microsoft Windows 10 (64-bit)

So, I was upgrading my laptop from 4gb to 8gb but while opening it I snapped off the front screws housing on the inside of the computer, the housing seems to be connected to a thin piece of foil which runs from under the hard drive (but not connected to it) to some sort of mini motherboard looking thing at the front. 

I simply need to know whether that foil is really important for the computer to run. It seems to turn on fine and work but I just wish to put my mind at ease.

1 REPLY 1

‎10-25-2020 06:56 AM

HP Recommended

@Trooper4983

 

I reviewed your post and I understand that you want to know whether the foil on the back of the computer is needed.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Can you share a picture of the foil you are referring to?

 

Meanwhile, below is the service guide for your computer and it has all the information about the service procedures. (Refer page 31 onwards)

 

http://h10032.www1.hp.com/ctg/Manual/c05493256

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.