Why is my touch pad not working though a bluetooth mouse works just fine.

[Makafui]

I just realised that my touchpad is not working though a Bluetooth mouse connected works just fine.

Has anybody else had this problem and how did said individual fix it, please?

[A4Apollo]

Hey there! @Makafui, Thanks for stopping by the HP Support Community! 

Don't worry I'll try to help you out.

Please share the product number of the PC to assist you better.

Try the steps recommended below.

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

Also, Try updating the BIOS, touchpad and chipset driver on your PC and check if it helps.

You can try updating other drivers on your PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

If the issue still persists after trying out the steps try the steps recommended below.

• On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

• If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

• If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID compliant mouse, select Next, and follow the instructions to install it.

Refer this article to know more information about using the touchpad. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this helps! 
Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Makafui]

The control panel settings failed to work.

I will need help on updating bios, touchpad and chipset drivers. (can hp support assistance app on my laptop help with that?)

When I tried to update device drivers, it failed and said it was having difficulties updating the drivers. 

Now, when I try to access the mouse in the control panel, it says UNABLE TO CONNECT TO THE SYNAPTIC POINTING DEVICE DRIVER.

I have reset my laptop but to no avail.

[A4Apollo]

@Makafui, 

Kudos to you on trying the steps suggested.

As you have issues updating the drivers using the HP support assistant. 

Please share the product number of the PC, so I can help you find the correct drivers for your PC.

Refer this article to know more information about finding the product details. Click Here

I'll watch your reply!

[Makafui]

HP ENVY x360 Convertible 15m-bp0xx, thats my product number,

I have tried all means and to no avail. I really need to fix this. Could it be a hardware issue? How do I update the bios if thats the cause?

[A4Apollo]

@Makafui, 

Do you see the touchpad drivers listed under mice and other pointing devices under device manager?

Try updating the BIOS, Chipset and touchpad drivers from the links below.

Update the touchpad drivers using this link. Click Here

Update the chipset drivers using this link. Click Here

Also, Update the BIOS using this link. Click Here

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!