Yellow stops on screen and no customer suppoet help

[saili11]

Hii, 
I purchased HP victus R5 and I am noticing yellow spots on my screen I tries to contact the customer support but either of listening my issue this guys are only worries about their guarantee policy i asked them that if needed ill pay but all i want is to first check the issue physically but in every sentence they are like i can understand but the issue can't be covered under warrantee like seriously on WhatsApp you guys are asking for images  and without asking the details you are directly on point that its not covered under warrantee i want someone to call me or visit my place so that i can explain  

[Kuroi_Kenshi]

Hi @saili11,

Welcome to the HP Support Community!

Thank you for reaching out and sharing your concern with us. 

We truly understand how frustrating it must be to see yellow spots on your screen and not get clear guidance.

We sincerely apologize for any inconvenience caused by your recent support experience. To ensure your laptop gets the right attention, we recommend visiting an authorized HP Service Center, where certified technicians can physically inspect your device, diagnose the cause of the yellow spots, and guide you with the best possible solution, whether it’s a repair or replacement of the affected parts.

You can find your nearest HP Service Center using our 🔗 HP Service Center Locator

Thank you for giving us the chance to make this right, we’re here to help you every step of the way!

Best regards,