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‎11-09-2018 09:31 AM

HP Recommended
Product: Zbook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

Brand new Zbook 15 G5 is having isssues connecting to any of HP Thunderbolt docking stations.  I get power through the dock but cannot see the dock's ethernet nor USB connections.  I am testing it both with an HP Thunderbolt 3 slim dock and a couple of HP Thunderbolt G2 230w bases.  I have updated BIOS, drivers, firmware, etc.  Set up the BIOS with no security for Thunderbolt port.  Thunderbolt firmware on the HP Support page fails - it says it cannot detect a Thunderbolt adapter and can also not read the drivers version #.

13 people had the same question
8 REPLIES 8

‎11-09-2018 10:00 AM

HP Recommended

@alamo101

 

Install and reboot:

 

https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92028.exe

 

REO

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‎11-09-2018 10:47 AM

HP Recommended

Thanks for your reply.  I tried that but it didn't work.  When I plug the docks it doesn't recognize them and the Thunderbolt Software doesn't show any devices under "Attached Devices Chains".

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‎02-05-2019 11:58 AM

HP Recommended

Hello, dit you find a solution yet?

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‎02-08-2019 11:46 AM

HP Recommended

REO51's link to the right driver worked -- thanks!

https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92028.exe

 

KEH in HP Web Press

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‎02-08-2019 12:29 PM

HP Recommended

You're very welcome @Karl_PWP 

 

To help others please mark my post " Accept as Solution " if it solved your problem.

 

REO

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‎04-27-2019 06:02 AM

HP Recommended

i have the sam problem have you found any solition about it?

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‎09-24-2019 03:11 PM

HP Recommended

This worked for me as well. Thank you so much! 

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‎10-09-2019 08:07 AM - edited ‎10-09-2019 11:54 PM

HP Recommended

We've had similar issues, with a Zbook 15 G6 and the 230W Thunderbolt Dock.
Installing HP Image Assistant and downloading/installing everything it found, seems to work.
You could try that.

BR
Christoffer Eriksen
Desmi - IT
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