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‎03-26-2024 06:38 AM - edited ‎03-26-2024 08:52 AM

HP Recommended
Product: HP 15-Dc1001ne

 

Hello, I have a problem with the battery. It has become swollen and I have to change it
I am in Türkiye and I did not find any store that sells the original battery. Everything available is similar to the original battery. What do you advise me to do, knowing that I tried to buy a commercial battery and stayed browsing for an hour and the device turned off on its own?

My device type is HP 15-Dc1001ne
The one available in the market is HP SR04XL

 

This is my batteryThis is my battery

This is my original battery
29c351c8-2e30-4444-b491-d10433c57cd1.jfifThis is a commercial battery

IMG-5591009228018772935.jpgThis is a commercial battery

Snipaste_2024-03-26_15-32-20.png

 

This is a commercial battery


Of course, the merchant insisted that I put it on for the first time for 12 hours without using it, then empty it to 5%.
Discharge was repeated 5 times.


2 REPLIES 2

‎03-26-2024 08:40 AM

HP Recommended

Hey @Owss,

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

1 person found this reply helpful
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‎03-26-2024 08:55 AM

HP Recommended

I apologize. I wrote the article in English, but I don't know what happened to it being translated into Arabic.

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